Returns & Exchanges

At Pure Frequencies, we want you to be completely satisfied with your purchase. If your new fashion pieces don't resonate with your style, you can return or exchange them within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the unworn items with original tags attached back into the original packaging to ensure they remain protected during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Ship and Track

Drop off your package at any authorized carrier location; you will receive a confirmation email once our team has processed your refund or exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing